Shipping Inquiries

• I want to check the delivery schedule.
• What is the reason for the delay in delivery?
• How do I change the addresss?
• The reward of the event has not arrived.
• Which courier company do you use?
• Can I receive only the reward without the album?

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Inquiries about the event

• I entered the applicant's name, but an error occurred.
• Is interpretation provided during the video call?
• Can I still receive the prize if I cannot attend due to personal reasons?
• I'm a winner, but I didn't receive a message.
• I'm a winner, but I didn't receive an email.
• What are the operating hours of MAKESTAR Shop?

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Inquiries about store products

• Are there no special benefits for store products?
• I want to return the store items.

Inquiries regarding payment/refund

• I want to get a refund for an item I ordered.
• My payment failed.
• I want to check my receipt.
• What are the payment methods?

Inquiries regarding defects/misses

• The reward did not arrived.
• There are defects in the album components.
• What are the criteria for juding photocard defects?
• There are defects in the special benefits.

Other inquiries

• Where do I apply for a group order?